We’re here to help — anytime, anywhere.
Whether you have a question, need technical support, or simply want to learn more about our services, our dedicated support team is ready to assist you.
Frequently Asked Questions (FAQs)
Find quick answers to the most common queries:
How do I register on IME Pay?
How can I reset my PIN?
What is the limit for sending or receiving money?
How do I verify my KYC?
Contact Customer Care
If you need personalized support, feel free to contact us:
Phone Support:
📞 01-1234567 (Available 7 AM to 10 PM, all days)Email Support:
📧 support@imeglobal.com
For account issues, security concerns, or service feedbackLive Chat:
Available on our website and mobile app for instant support
Visit Us
IME Digital Solutions Ltd.
IME Complex, Panipokhari, Kathmandu, Nepal
Office hours: Sunday to Friday, 10 AM – 5 PM
Need App Assistance?
Explore our in-app Help section or tap “Support” from the menu to:
Report a problem
Track transactions
Submit queries
Request account updates
Report Fraud or Suspicious Activity
If you suspect any unauthorized activity, scams, or fraud:
Call us immediately at 01-1234567
Email: fraud@imeglobal.com
Or report to your nearest police station
Connect with Us on Social Media
Stay updated with announcements, features, and service tips:
Facebook: facebook.com/imeglobal
Instagram: @imeglobalnepal
Twitter: @imeglobalnepal
Your trust is important to us.
We’re committed to delivering a secure and seamless digital experience. Let us know how we can assist you better.