Our Commitment to Privacy
At IME Pay, we are dedicated to protecting your privacy. All personal data collected during registration or usage of our services is kept confidential and only shared when required by law or with your consent.
Information We Collect
We collect data based on Nepal Rastra Bank directives, including:
Basic info: Name, mobile number
KYC info: Address, date of birth, ID proof (citizenship, passport, etc.)
Business info: Company registration, PAN, license (for agents/merchants)
Sensitive data: Passwords, bank details, location
Permissions like access to camera, contacts, SMS, and location are only used to improve app functionality (e.g., for KYC, contact import, offline transactions, or finding nearby agents).
Why We Use Your Data
We use your information to:
Verify your identity
Process transactions
Enhance security
Provide support
Improve our services
Prevent fraud or misuse
Data Sharing & Retention
Your data will not be shared without your permission, except with regulatory authorities. Inactive or fraudulent accounts may be deleted. We retain some information (like transaction history) for at least 5 years as required by NRB guidelines.
Account Deletion
Accounts can be deleted:
On user request with valid ID
If inactive for 6+ months with no balance or pending transactions
Due to fraud, security issues, legal requirements, or service termination
Changes to This Policy
We may update this policy periodically. Major changes will be communicated via SMS, email, or notifications.
Contact Us
For questions or feedback, email us at: privacy@imeglobal.com
By using IME Pay, you agree to this Privacy Policy.